Description: Siren & Proper is Grand Rapids' first boutique lash lounge and brow bar with two locations in the greater Grand Rapids area. Our team is fun, supportive, a bit quirky while professional at the same time. We are looking for 2-3 candidates to join us as a client coordinator who will act as the first point of contact for customers who visit our salon or contact us to learn about our services. You will be trained on our services, front desk duties, and the products we sell. Responsibilities include greeting customers upon their arrival, offering refreshments (when applicable), answering clients’ questions about services via phone, email or in person, processing transactions, helping clients shop retail, restocking shelves, and maintaining a clean salon space. We are looking for upbeat and/or outgoing individuals who can multitask, answer repetitive questions with patience and grace, have a willingness to connect with people and make others smile even during peak demand. Ultimately, you will be responsible for setting the mood of the salon when clients walk in and for helping our reputation by building friendly, trusting relationships with customers.

Salon experience isn't required but light knowledge of the industry is preferred.

Responsibilities

• Warmly greet clients, walk them to the proper beauty station and inform assigned lash & brow artists of their arrival

• Become familiar with regular clients

• Book appointments via phone and email

• Process transactions (cash and credit cards) and issue receipts

• Offer beverages, chat and make connections with clients who are in the waiting area

• Welcome walk-ins, knowledgeably answer questions about services and schedule appointments based on availability

• Inform clients about new services, discounts, and specials.

• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

• Update client records with contact and billing details, appointments and services offered

• Manage phone calls and voicemails

• Maintain clean and tidy salon shared space

• Restock & dust retail shelves as necessary

• Count/confirm incoming product orders

• Handle tester products and apply to clients when necessary

• Speak knowledgeably about products and answer client's questions as needed.

Skills

• Positive outlook, upbeat and/or outgoing personality

• Willingness to help and to make others' smile

• Prior customer service and/or retail experience is preferred

• Great professional communication abilities (verbal, phone and email) with a customer service attitude

• An ability to remain calm under stressful circumstances

• High School diploma

• Not necessary, but helpful if familiar with Adobe Design programs

Perks

• Discounts on products and services

• Healthcare benefits for full time employees after 90 days of employment

• Room to grow if more responsibilities are of interest

• Commission pay on product sales