Policies

CANCELLATIOn POLICY

We understand that unexpected situations arise, and occasional schedule changes may be necessary. However, to respect our artists’ time and ensure fairness, we kindly ask for at least 48 hours notice for appointments longer than an hour in length and 24 hours notice for appointments an hour or less in length.
Our artists reserve this time for you, and last-minute changes or missed appointments directly impact their schedule and livelihood. We appreciate your understanding and cooperation in honoring this policy.

WE RESERVE THE RIGHT: to charge the credit card on file at least 50% of the scheduled service price when cancelling or rescheduling less than 48/24 hours prior to your appointment. 
WE RESERVE THE RIGHT: to charge the credit card on file 100% of the scheduled service price in the instance of a no call, no show.

RESERVATION
POLICY

To reserve an appointment at Siren & Proper, we require an active credit card to be kept on file. For your security and peace of mind, we use Boulevard software, which is PCI-compliant to ensure your data remains protected. Your card will only be charged in the event that our cancellation and rescheduling policy is not honored.

For microblading appointments, a 50% deposit is required at the time of booking.

If you have prepaid for your appointment and reschedule with at least 48 or 24 hours’ notice (depending on appointment length), your full balance can be transferred to your new appointment. Refunds are available upon request, minus a 5% processing fee.

Service Refunds:
We do not offer refunds for services performed. However, if you are dissatisfied with your service, we encourage open communication with your lash or brow artist so we can address your concerns. Your feedback, whether positive or constructive, helps us improve and serve you better. If you have any concerns beyond what your artist can assist with, please feel free to contact management.

If you cancel your appointment with at least 48 or 24 hours’ notice (depending on appointment length), you have the option to:

  • Apply your balance toward another service at Siren & Proper

  • Use your balance toward retail product

  • Receive a refund, minus a 5% processing fee

Product Refunds:
Unopened products may be returned for store credit within 30 days of purchase. We encourage you to sample products before purchasing—just ask your artist for a sample!

REFUND & RETURNs

TRANSFER clients

At Siren & Proper we happily welcome transfer clients who have had their eyelash extensions applied elsewhere. We require that transfer clients book their first time appointment for a 90-minute-long fill. Since we cannot guarantee the work of other locations, we require the extra time that enables us to ensure you leave with anywhere from satisfactory to excellent results depending on what you started with. The health of your natural lashes is our first priority. Prepayment will be required at the time of booking for this appointment and our cancellation policy still applies. Pricing is determined based off of which lash artist you book your appointment with. Please call for more information or to schedule.

MAINTENANCE
POLICY

If your lash artist discovers you have less than 50% coverage of your eyelash extensions, you will be asked to book a full set for your next appointment. Fills are meant to be used as maintenance appointments.

If your last recurring fill with Siren & Proper was within 365 days, we allow you to book what is called a “Returning Client Full Set”, where the price of the full set is discounted to match the price of that artists’ 60 minute fill multiplied by the number of hours we book the Returning Client Full Set for (2.5 or 3 hours depending on the artist).
*Please note that recurring fill means you will have had to been getting recurring 2-3 week fills by us for some time to qualify for this appointment.

We appreciate you continuing to choose us as your lash extension service provider!