Policies
CANCELLATION POLICY
We understand that unexpected situations arise, and occasional schedule changes may be necessary. However, to respect our artists’ time and ensure fairness, we kindly ask for at least 48 hours notice for appointments longer than an hour in length and 24 hours notice for appointments an hour or less in length.
Our artists reserve this time for you, and last-minute changes or missed appointments directly impact their schedule and livelihood. We appreciate your understanding and cooperation in honoring this policy.
WE RESERVE THE RIGHT: to charge the credit card on file at least 50% of the scheduled service price when cancelling or rescheduling less than 48/24 hours prior to your appointment.
WE RESERVE THE RIGHT: to charge the credit card on file 100% of the scheduled service price in the instance of a no call, no show.
RESERVATION
POLICY
To reserve an appointment at Siren & Proper, we require an active credit card to be kept on file. For your security and peace of mind, we use Boulevard software, which is PCI-compliant to ensure your data remains protected. Your card will only be charged in the event that our cancellation and rescheduling policy is not honored.
For microblading appointments, a 50% deposit is required at the time of booking.
If you have prepaid for your appointment and reschedule with at least 48 or 24 hours’ notice (depending on appointment length), your full balance can be transferred to your new appointment. Refunds are available upon request, minus a 5% processing fee.
Service Refunds:
We do not offer refunds for services performed. However, if you are dissatisfied with your service, we encourage open communication with your lash or brow artist so we can address your concerns. Your feedback, whether positive or constructive, helps us improve and serve you better. If you have any concerns beyond what your artist can assist with, please feel free to contact management.
If you cancel your appointment with at least 48 or 24 hours’ notice (depending on appointment length), you have the option to:
Apply your balance toward another service at Siren & Proper
Use your balance toward retail product
Receive a refund, minus a 5% processing fee
Product Refunds:
Unopened products may be returned for store credit within 30 days of purchase. We encourage you to sample products before purchasing—just ask your artist for a sample!
REFUND & RETURNs
PRIVACY POLICY
TRANSFER clients
At Siren & Proper we happily welcome transfer clients who have had their eyelash extensions applied elsewhere. We require that transfer clients book their first time appointment for a 90-minute-long fill. Since we cannot guarantee the work of other locations, we require the extra time that enables us to ensure you leave with anywhere from satisfactory to excellent results depending on what you started with. The health of your natural lashes is our first priority. Prepayment will be required at the time of booking for this appointment and our cancellation policy still applies. Pricing is determined based off of which lash artist you book your appointment with. Please call for more information or to schedule.
MAINTENANCE
POLICY
If your lash artist discovers you have less than 50% coverage of your eyelash extensions, you will be asked to book a full set for your next appointment. Fills are meant to be used as maintenance appointments.
If your last recurring fill with Siren & Proper was within 365 days, we allow you to book what is called a “Returning Client Full Set”, where the price of the full set is discounted to match the price of that artists’ 60 minute fill multiplied by the number of hours we book the Returning Client Full Set for (2.5 or 3 hours depending on the artist).
*Please note that recurring fill means you will have had to been getting recurring 2-3 week fills by us for some time to qualify for this appointment.
We appreciate you continuing to choose us as your lash extension service provider!
We may collect personal information that you voluntarily provide to us when
you:
• Contact us through our website
• Submit a contact or inquiry form
• Request information about our services
• Book, cancel, or manage an appointment
• Sign up to receive communications from us
• Communicate with us by email, phone, text, or other means
• Visit or interact with our salon
Depending on how you interact with Siren and Proper, the information we collect
may include:
• Name
• Email address
• Phone number
• Appointment information
• Service preferences
• Client notes or information you voluntarily provide to us in connection with
your services
•Payment information
• Information you provide when communicating with us
• Other information you voluntarily choose to provide
Online appointment scheduling may be provided through a third-party booking
platform, including Boulevard. Information submitted through a third-party
booking platform may be subject to that provider's own privacy policy and
terms.
2. Payment Information and Card on File
To facilitate appointment scheduling and enforce our cancellation and
no-show policies, Siren and Proper may require clients to provide and maintain
a valid payment card on file through our booking and payment platform.
Payment card information may be collected, stored, and processed by third-party
booking and payment service providers. Siren and Proper does not intentionally
store complete payment card numbers on its own website.
• Securing an appointment reservation
• Processing payment for services when authorized by the client
• Processing applicable late-cancellation or no-show fees in accordance with
our published salon policies
We will only charge the card on file when a client does not comply with our
applicable cancellation or no-show policies, or when the client otherwise
authorizes a charge.
By providing a payment card when scheduling an appointment, you acknowledge and
agree that the card may be charged in accordance with our cancellation and
no-show policies.
3. Information Collected Automatically
When you visit our website, certain information may be collected
automatically by Squarespace and/or third-party services used on our
website.
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Links clicked
• Date and time of visits
• Referring website or source
• General website usage information
This information may be used to help us understand how visitors use our
website, maintain website security, improve our website, and evaluate website
performance.
4. Cookies and Similar Technologies
Our website is hosted on Squarespace. Squarespace and certain third-party
services may use cookies and similar technologies that are necessary for the
website to function properly and may also be used for analytics, performance,
and other website functions.
Cookies may allow us to:
• Understand how visitors interact with our website
• Remember certain preferences
• Improve website functionality
• Analyze website traffic and performance
• Maintain website security
Depending on your location and applicable law, you may have options to manage
or decline certain non-essential cookies through our website's cookie
settings.
Third-party services integrated with our website may also use cookies or
similar technologies. Their use of information is governed by their own privacy
policies.
5. How We Use Your Information
• Respond to inquiries and requests
• Schedule and manage appointments
• Provide salon services
• Communicate with you regarding appointments or services
• Maintain client records
• Process authorized payments
• Enforce our cancellation and no-show policies
• Provide customer support
• Send information you have requested
• Improve our website, services, and customer experience
• Analyze website traffic and usage
• Maintain the security and functionality of our website
• Comply with legal and regulatory requirements
We will not use your personal information for purposes unrelated to the
purposes described in this Privacy Policy without appropriate notice or, where
required, your consent.
6. How We Share Your Information
We do not sell your personal information.
We may share information with trusted service providers when reasonably
necessary to operate our website and business. These providers may assist
with:
• Website hosting and functionality
• Online appointment scheduling
• Payment processing
• Website analytics
• Email, text, or other communications
• Website security
• Other business operations
Our website is hosted through Squarespace, and online appointment scheduling
and related services may be provided through Boulevard or other third-party
providers.
We may also disclose information when required by law, legal process, court
order, or governmental request, or when reasonably necessary to protect the
rights, safety, property, or security of Siren and Proper, our clients,
employees, or others.
7. Third-Party Websites and Services
Our website may contain links to websites or services operated by third
parties, including appointment booking platforms, payment processors, social
media platforms, mapping services, or other websites.
Siren and Proper is not responsible for the privacy practices, content, or
security of third-party websites or services.
When you follow a link to or otherwise interact with a third-party service,
that service's own privacy policy and terms may apply. We encourage you to
review the privacy policies of those third parties before providing them with
personal
information.
8. Appointment and Client Information
When you schedule an appointment or communicate with us regarding salon
services, we may collect information necessary to provide and manage your
appointment.
This may include appointment history, requested services, service-related
notes, communications, and other reasonably necessary information to provide
services and operate our business.
Information submitted through a third-party booking or scheduling platform may
be collected and processed by that platform according to its own privacy
policy.
We use client information only as reasonably necessary to provide services,
communicate with clients, manage appointments, operate our business, process
authorized payments, and comply with applicable legal obligations.
9. Marketing Communications
If you choose to receive marketing communications from Siren and Proper, we
may use your contact information to send you information about salon services,
promotions, events, updates, or other communications that may be of interest to
you.
You may unsubscribe from marketing emails or other marketing communications at
any time by following the unsubscribe instructions included in those
communications or by contacting us directly.
Even if you opt out of marketing communications, we may still send you
necessary communications related to appointments, transactions, or services you
have requested.
10. Data Security
We take reasonable measures designed to protect personal information from
unauthorized access, use, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be
guaranteed to be completely secure. We cannot guarantee the absolute security
of information transmitted to or through our website.
Payment information handled through third-party payment processors is subject
to the security practices and policies of those providers.
11. Data Retention
We retain personal information for as long as reasonably necessary to
fulfill the purposes described in this Privacy Policy, provide our services,
maintain appropriate business and financial records, resolve disputes, enforce
our agreements and policies, and comply with applicable legal obligations.
The amount of time information is retained may vary depending on the type of
information and the purpose for which it was collected.
12. Children's Privacy
Our website is not directed toward children under the age of 13, and we do
not knowingly collect personal information from children under 13 through our
website.
If you believe that a child has provided personal information to us without
appropriate consent, please contact us so that we can take appropriate
steps.
13. Your Privacy Rights
Depending on where you live and applicable privacy laws, you may have
certain rights regarding your personal information. These rights may include
the ability to:
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of certain marketing communications
• Exercise applicable rights regarding cookies and certain tracking
technologies
To make a privacy-related request, please contact us using the information
provided below. We may need to verify your identity before completing certain
requests.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to
our business, website, services, technology, or applicable laws.
When we make changes, we will update the Effective Date at the top of this
Privacy Policy. We encourage you to review this page periodically for the most
current information.
15. Contact Us
Siren and Proper
217 Cesar E. Chavez Ave SW
Grand Rapids, MI 49503
Phone: 616-272-3123
Siren and Proper
7270 Thornapple River Dr. SE STE A
ADA, MI 49301
Phone: 616-427-5394
Email: info@sirenandproper.com
Website: sirenandproper.com
This Privacy Policy is intended to provide general information regarding the privacy practices of Siren and Proper LLC is not legal advice. Privacy requirements may vary depending on your business activities, the information you collect, and where your customers are located. Consider having an attorney review this Privacy Policy to ensure that it meets all laws applicable to your business.